Shipping policy

White Artica offers free shipping on all orders over AU$89.90; Australian orders below this value are charged at a flat rate of AU$8.50, rates for orders outside Australia start from AU$9.00.

Your products are shipped from Sydney and our shipping option delivers in 2-4 business days for most Metro and inner-regional postcodes. In busy trading periods, orders may take longer due to high volumes.  Orders placed before noon AEST will be packed and dispatched on business days.

Expected delivery times for each region are as follows:

AUSTRALIA SHIPPING

2-3 business days: Express delivery
2-6 business days: Standard delivery
Outer-regional areas may experience slightly longer shipping times

REST OF THE WORLD

4-6 working days: New Zealand
6-13 working days: North America, Western Europe, some regions of Asia and the Pacific
10-15 working days: Rest of the world
In busy trading periods, orders may take longer due to high volumes. Outer-regional areas may experience longer shipping times slightly.

CUSTOMS, IMPORT TAX, AND DUTY PAYMENTS.

All parcels are counted as ‘Delivery Duties Unpaid’ (or DDU), which means that the receiver has to pay for any potential duties or charges associated with the parcel. Customs authorities typically work very closely with their national postal authority, who will ultimately be responsible for delivering your parcel. The local customs offices for that particular country will always have their own payment processes in place, and the different options will vary by country. When your parcel arrives at its destination, the customs agency will decide as to whether or not duties and taxes have to be paid, based on the identity of the product and local rules.

DELIVERY DUTIES

Many parcels won’t require any import duties to be paid, because they’ll fall under the country’s low-value threshold. If duties do need to be paid, the local postal or customs authority for that country will most likely get in touch with the receiver of the parcel to organise it with them directly.
These are:
Paying online before collecting the parcel
Paying in-person when collecting the parcel
Paying upon the delivery of the parcel

TALK TO LOCAL CUSTOMS AUTHORITIES

If you want to know more about which payment process you may be applied (if there are any), please check with your country's international postal and customs authority directly. (Hint: If you have a particular question, then a quick search online, or a peek through the destination country’s government website is a great place to find what you need.)